StarTechcom Switch SV565USAGB User Manual

USB VGA KVM Console Extender with Serial  
& Audio Over Cat5 UTP  
SV565UTPUSA  
SV565USAGB  
*actual product may vary from photos  
DE: Bedienungsanleitung - de.startech.com  
FR: Guide de l'utilisateur - fr.startech.com  
ES: Guía del usuario - es.startech.com  
IT: Guida per l'uso - it.startech.com  
NL: Gebruiksaanwijzing - nl.startech.com  
PT: Guia do usuário - pt.startech.com  
Manual Revision: 03/02/2012  
 
Table of Contents  
Introduction............................................................................................1  
Packaging Contents ................................................................................................................................. 1  
System Requirements.............................................................................................................................. 1  
Installation ..............................................................................................2  
Front View.................................................................................................................................................... 2  
Rear View...................................................................................................................................................... 3  
Hardware Installation .............................................................................................................................. 4  
Driver Installation...................................................................................................................................... 4  
Configuration..........................................................................................5  
Serial Data Link .......................................................................................................................................... 5  
Automatic Calibration Button and Light .......................................................................................... 5  
Manual Calibration and Settings Menu ............................................................................................ 5  
Commands .................................................................................................................................................. 6  
Transmitter Unit specific commands ................................................................................................. 6  
Image Quality............................................................................................................................................. 7  
Firmware Upgrade.................................................................................................................................... 7  
Troubleshooting.....................................................................................8  
Specifications..........................................................................................10  
Technical Support ..................................................................................11  
Warranty Information............................................................................11  
Instruction Manual  
i
 
Introduction  
The SV565UTPUSA USB VGA KVM Console Extender w/ Serial & Audio over Cat5 UTP  
(1000 ft) lets you control a server, workstation or multiple computers (connected  
through a KVM Switch) over standard Cat5 or Cat6 UTP Ethernet cable, at distances of  
up to 1000ft (333m) over a secure remote connection to a locked (secure) server.  
Attached mounting brackets on the remote unit allow the console extender to  
be mounted in a convenient location, and features support for resolutions up to  
1920x1080, with automatic image calibrations for out-of-the-box performance and  
manual controls accessible via the serial interface.  
For added convenience, the Console/KVM extender supports USB computer  
connections, and is compatible with any brand of USB KVM Switch.  
Packaging Contents  
Transmitter unit  
Receiver unit  
USB A-B cable  
VGA extension cable (male/female)  
Power Adapter  
Instruction Manual  
System Requirements  
VGA and USB enabled computer system/KVM switch  
Standard 104-key wired USB keyboard  
Standard 3-button wired USB mouse  
VGA enabled display device (i.e. monitor, projector, etc.) with VGA cable  
Available AC electrical outlet at Receiver Unit location  
OPTIONAL: Additional Receiver units for cascaded operation  
Instruction Manual  
1
 
Installation  
Front View  
1
2
3
4
5
Transmitter Unit  
1. DE-15 VGA In (male)  
2. 3.5mm mini-jack audio In  
3. 3.5mm mini-jack microphone Out  
4. USB type B host connector  
5. DB9 RS-232 serial (female)  
1
2
3
4
5
Receiver Unit  
1. DE-15 VGA Out (female)  
2. 3.5mm mini-jack audio Out  
3. 3.5mm mini-jack microphone In  
4. USB type A peripheral connectors  
5. DB9 RS-232 serial (male)  
Instruction Manual  
2
 
Rear View  
1
2
3
4
Transmitter Unit  
1. DC Power connector  
2. RJ45 Link connector  
3. 3.5mm mini-jack Audio Out  
4. DE-15 VGA Out (female)  
1
2
3
4
Receiver Unit  
1. DC Power connector  
2. Setup button  
3. RJ45 Link Out connector  
4. RJ45 Link In connector  
Instruction Manual  
3
 
Hardware Installation  
Transmitter Unit  
1. Connect the included USB cable between the computer/KVM and the USB port on  
the Transmitter Unit. This also provides power to the Transmitter Unit.  
Optional: A 5V DC power adapter can be used for backup or if not using the USB  
cable. This power adapter is not included.  
2. Connect a male/female VGA cable between the computer/KVM and the “Video In”  
VGA connector on the Transmitter Unit.  
Optional: Connect a monitor to the “Video Out”VGA connector on the Transmitter  
Unit for local video output.  
3. Connect the Cat5e cable from the RJ45 “Linkport to the first Receiver Unit in the  
series.  
4. Optional: If transmitting audio, connect the speaker/line out on the computer/KVM  
sound card to the “Audio-In“ 3.5mm connector on the Transmitter Unit.  
5. Optional: Connect computer speakers to the “Audio-Out3.5mm port for local  
audio output.  
6. Optional: If you wish to receive audio input (microphone), connect the mic-in on  
the computer/KVM sound card to the “Mic-outconnector on the Transmitter Unit.  
7. Optional: Connect the serial port on the computer/KVM to DB9 “Serialport using  
the appropriate type of serial cable (i.e. straight-through cable from a PC).  
Receiver Unit  
1. Connect the included 5V power adapter to the “Powerconnector.  
2. Connect a monitor to the “VGA-Outconnector.  
3. Connect a USB keyboard/mouse to the USB type A connectors.  
4. Connect the Cat5e cable from Transmitter Unit to the “Link Inport.  
5. To connect additional Receiver Units, connect a Cat5e cable from the “Link Out”  
port, to the “Link In, of any additional units.  
6. Optional: Connect a microphone to the 3.5mm “Mic-Inport.  
7. Optional: Connect computer speakers to the 3.5mm “Audio-Outport.  
8. Optional: Connect an RS-232 serial device to the DB9 “Serialport.  
Driver Installation  
No drivers or additional software need to be installed on the host computer.  
Instruction Manual  
4
 
Configuration  
Serial Data Link  
The SV565UTPUSA/SV565USAGB is able to link two RS232 ports together to allow  
touchscreens, monitor control ports and other devices to be used remotely. The port’s  
baud rate is detected automatically and supports 300 to 19200 bps, with 9600 being  
the preferred rate. If using a baud rate other then 9600 it may take several bytes of data  
being sent to properly calibrate it. By default the first Receiver Unit has control of the  
serial port, but any Receiver Unit can be accessed by using the configuration menu on  
the Transmitter Unit.  
Automatic Calibration Button and Light  
SV565UTPUSA/SV565USAGB is able to automatically calibrate to different cable  
lengths in order to preserve image quality. This allows it to work out of the box without  
any adjustments. Once a good calibration setting is attained, it can be set into fixed  
calibration mode. This ensures it uses the same settings if it is reset or powered off.  
The calibration button on the back of the Receiver Unit can be pressed with the tip of  
a pen. The image will display a brief test pattern and the indicator light will flash. If it is  
held for more then half a second, it will switch to fixed calibration mode. In fixed mode  
the indicator LED below the button will light up and auto calibration will not occur in  
this state. Press and hold the button again to return to auto calibration mode.  
Manual Calibration and Settings Menu  
A text-based menu is available on the serial port of both the Transmitter and Receiver  
units. This can be used to make fine adjustments to the image quality. The menu can  
be accessed by connecting the serial port to a PC or laptop using a straight-through  
cable for Transmitter Unit or a null modem cable for Receiver Unit. For computers that  
don’t have a serial port built in, the StarTech.com ICUSB232 can be used. You can use  
any terminal communication software to connect to the serial port, such as minicom  
for UNIX, and HyperTerminal or TeraTerm for Windows.  
If the serial data link is being used, the Transmitter Unit will already be set up for serial  
communication. To connect to a Receiver Unit the serial device must be unplugged  
first and replaced with the RS232 null modem cable. Use the same baud rate that the  
serial device and PC had used to communicate.  
If you are not using the serial link just attach the RS232 cable and use 9600 bps. Also  
configure the terminal software to use 8N1, or 8 bits with no parity and 1 stop bit.  
An escape code is used to enter the serial menu from data transfer mode. The code  
is a one second delay, followed by 3x @ symbols, then another one second delay. A  
confirmation message will appear if it works. If it does not appear, try again a few  
Instruction Manual  
5
 
times because it depends on timing. To exit the menu press X to return to data transfer  
mode. Commands are case sensitive.  
The Transmitter Unit is able to access all of the Receiver units attached to it, allowing  
changes to be made from a central location. Also the Transmitter Unit can change  
which Receiver Unit has the serial link enabled. Receiver units can change their own  
settings, allowing for fine-tuning to be made in the field using a laptop.  
Commands  
h
p
f
- Help, show all commands  
- Print settings  
- Auto calibration enable  
F
n
- Fixed config enable. Use this to lock in the settings after adjusting  
- Auto calibrate next Receiver Unit in the chain. Use this after you make any  
adjustments to vCtrl or gain  
z/x - Decrease/increase gain for brightness  
c/v - Decrease/increase vCtrl for distance compensation  
a/s - Decrease/increase Red skew compensation  
q/w - Decrease/increase Green skew compensation  
1/2 - Decrease/increase Blue skew compensation  
0
R
X
- Restore factory default settings and recalibrate  
- Reset device  
- Exit menu and restore serial link mode  
Transmitter Unit specific commands  
g
- Get calibration from a certain Receiver unit. You must do this first in order to  
change any settings. Type the desired Receiver Unit address and then Enter  
r
- Select which Receiver Unit gets the serial port link to the Transmitter Unit  
The first Receiver Unit has address 1, the second has address 2, etc.  
Gain adjusts the brightness of the signal caused by losses in the cable. This does not  
normally need to be fine tuned, it is better to adjust the monitor’s settings if it is too  
dark, too bright or has color balance problems.  
vCtrl is used to compensate for cable length and variations. This setting can be fine  
tuned for an optimal trade off between sharpness and noise. If there is excessive  
Instruction Manual  
6
 
blurriness and streaking artifacts, then it is set too low. Increase it gradually until it  
becomes sharp and free of streaking. If it is too high then there will be problems with  
color patterns and noise appearing due to the high frequency components of the  
signal.  
Skew is used to compensate for the fact that each pair in a Cat5e cable can have a  
different length and delay. This can cause color skew in fine details like white text on  
a black background. Fine details will also appear to be slightly blurry, even if no color  
skew is visible. Adjusting the skew will solve this problem. One of the skew values  
should remain at zero, while the others can be raised or lowered by a small amount to  
converge all 3 color channels.  
If any of the settings are adjusted too far, the image may disappear because the signal  
is out of range. Simply auto-calibrate again or change the settings back to get the  
image to reappear.  
Image Quality  
Also note that most LCD monitors and displays have built-in image calibration as well.  
If the monitor is not properly calibrated, the analog to digital converter it uses may  
introduce errors that will be made worse by the long cable. To calibrate the monitor  
look for an “auto image adjustsetting in it’s OSD menu, or refer to its user manual. A  
good test pattern to display while calibrating is a vertical moiré pattern, alternating  
white and black vertical lines.  
Firmware Upgrade  
The console extender supports upgrading in the field by reading new firmware from a  
USB mass storage device such as a USB key. After downloading the latest firmware file,  
it must be written to the USB key at a fixed address. Note that all data on the USB key  
will be erased.  
This can be done in UNIX using the following command: “dd if=firmware.avx of=/dev/  
sda seek=2080where ‘firmware.avxis the upgrade file and ‘sdais the USB storage  
device.  
For Windows computers, the ‘ddutility can be obtained from chrysocome.net (www.  
chrysocome.net/dd).  
1. Use the command “dd --listto find out the necessary mounting point for the USB  
drive. If the USB drive is mounted as “H:\drive in My Computer, you will see a  
response similar to “ \\?\device\Harddisk2 Mounted on \\.\h .  
2. Then use the command “dd if=firmware.avx of=\\?\device\Harddisk2\partition0  
seek=2080, where ‘firmware.avxis the name of the update file and ‘Harddisk2is  
from the first step.  
Make sure you use the correct device name, this will erase all data on the key!  
Instruction Manual  
7
 
Afterwards the key will need to be re-formatted to return to normal use.  
To upgrade all the Receiver units and the Transmitter Unit, plug the USB key into the  
first Receiver Unit of the chain. If it is plugged into another Receiver Unit it will only  
upgrade itself. This can be used to upgrade a new Receiver Unit that has recently been  
added.  
While it is upgrading do not disconnect any cables, power off or reset any of the  
units. This will interfere with the process and possibly render it non-functional. If this  
happens, simply unplug the USB key when the light stops flashing and plug it back in  
to start the upgrade again.  
After the console extender units have been upgraded successfully, unplug the USB key.  
Troubleshooting  
Poor quality video or no video  
Ensure it is not in fixed calibration mode, then press the calibration button  
If test pattern is not displayed it may be a communication issue or cable problem  
between the Receiver and Transmitter units  
For a long cable, individual pairs may exceed 300m causing connection problems  
Ensure that Cat5e cable is being used.  
Make sure none of the cables are damaged, broken or exposed to excessive  
interference  
Ensure video source is connected to IN port of Receiver Unit  
Unplug then plug in the power for both the Transmitter and Receiver units  
Test the Cat5 cable with a proper cable tester, to ensure cable integrity and signal  
throughput  
Streaking, blurriness  
vCtrl too low, use manual control to increase it  
RGB color skew may also need manual adjustment  
Over very long distances this may be unavoidable  
Test the Cat5 cable with a proper cable tester, to ensure cable integrity and signal  
throughput  
Color patterns, noise, high contrast  
Instruction Manual  
8
 
vCtrl is too high, use manual control to decrease it  
RGB color skew may also need manual adjustment  
Test the Cat5 cable with a proper cable tester, to ensure cable integrity and signal  
throughput  
Blurry video or color skew  
Caused by skew between color channels, can be manually adjusted  
One value should remain zero, the other 2 can be adjusted up and down so all 3  
color channels align up  
Only needs to be changed by a small amount for fine adjustment  
Test the Cat5 cable with a proper cable tester, to ensure cable integrity and signal  
throughput  
No keyboard or mouse, USB errors, no audio, no serial link, no test pattern  
Cable may be broken or unreliable, no communication between units  
Test the Cat5 cable with a proper cable tester, to ensure cable integrity and signal  
throughput  
Unplug then plug in the power on Receiver and Transmitter units to restart them  
Can’t get into serial menu  
Make sure serial port on PC is functioning and set up properly  
Make sure the right type of serial cable is used: straight-through for the Transmitter  
unit (StarTech.com ID: MXT100), and null-modem for the Receiver Unit  
(StarTech.com ID: SCNM9FF)  
If you are using the serial data link, use the same baud rate as the serial device or  
other PC uses  
It may take several tries to enter the code since it depends on timing  
Unplug then plug in the power on Receiver and Transmitter units to restart them  
Instruction Manual  
9
 
Specifications  
1 x DE-15 VGA female  
1 x DE-15 VGA male  
1 x DB9 serial female  
Connectors (Transmitter Unit)  
1 x USB type B female  
3 x 3.5mm Audio mini-jack  
1 x RJ45 Ethernet female  
1 x DE-15 VGA female  
1 x DB9 serial male  
Connectors (Receiver Unit)  
2 x USB type A female  
2 x 3.5mm Audio mini-jack  
2 x RJ45 Ethernet female  
Maximum Cable Distance  
Maximum Video Resolution  
300m (Cat5)  
1920x1080@60Hz  
Transmitter Unit  
power, RJ45 link, keyboard/mouse link,  
setup  
LEDs  
Receiver Unit  
power, RJ45 link, USB link  
Enclosure Material  
Operating Temperature  
Storage Temperature  
Humidity  
Aluminum  
0°C ~ 40°C (32°F ~ 104°F)  
-40°C ~ 70°C (-40°F ~ 158°F)  
80% RH  
Dimensions  
156.0mm x 112.0mm x 26.0mm  
250g (each)  
Weight  
Instruction Manual  
10  
 
Technical Support  
StarTech.com’s lifetime technical support is an integral part of our commitment to  
provide industry-leading solutions. If you ever need help with your product, visit  
documentation, and downloads.  
Warranty Information  
This product is backed by a two year warranty.  
In addition, StarTech.com warrants its products against defects in materials  
and workmanship for the periods noted, following the initial date of purchase.  
During this period, the products may be returned for repair, or replacement with  
equivalent products at our discretion. The warranty covers parts and labor costs only.  
StarTech.com does not warrant its products from defects or damages arising from  
misuse, abuse, alteration, or normal wear and tear.  
Limitation of Liability  
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their  
officers, directors, employees or agents) for any damages (whether direct or indirect,  
special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business,  
or any pecuniary loss, arising out of or related to the use of the product exceed the  
actual price paid for the product. Some states do not allow the exclusion or limitation  
of incidental or consequential damages. If such laws apply, the limitations or exclusions  
contained in this statement may not apply to you.  
Instruction Manual  
11  
 
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to access exclusive resources and time-saving tools.  
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parts. StarTech.com was founded in 1985 and has operations in the United States,  
Canada, the United Kingdom and Taiwan servicing a worldwide market.  
 

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